Refund Policy

REFUNDS

If unfortunately, you are unhappy with your purchase(s), then please get in touch with us. Our customer's happiness is one of our highest priorities and we always take every measure to make sure your purchase brings you and your furry companion joy.

If your purchase(s) were damaged in transit, you received the wrong item or incorrect product,  we will happily replace it. Please let us know within 48 hours of receiving your order so we can rectify the matter quickly for you.

If you have changed your mind regarding your order, you can cancel your order IMMEDIATELY. If several hours have passed, the cancellation will be granted at our discretion, if the order has not gone into production.  We begin working on your piece(s) soon after you place your order.

FOR OUR CUSTOM-DESIGNED YOUR POSH PET MAGAZINE COVER CANVAS:

Please follow our Photo Guide when choosing the best image to submit with your order.  If your image does not meet those minimum guidelines, we cannot guarantee the quality of your final art piece. Please choose an image that is high-quality and resolution.  Low resolution and quality images will result in low-quality artwork. 

We want to create a piece for you that will be of the highest quality so we ask that you provide us with the best image possible.  If we begin our work on your image and find that it is not giving us the results that meet our high standards, we will email you asking for an image of better quality. IF WE DO NOT HEAR BACK WITHIN 48 HOURS, WE WILL CREATE YOUR PIECE USING THE IMAGE WE DID RECEIVE.  PLEASE ADD YOUR POSH PET TO YOUR CONTACTS AND/OR CHECK YOUR SPAM FOLDER.

The examples you see on our site were created from high-resolution, high-quality images. We have found that using Portrait Mode on your phone gives a nice quality photo for our designers to work with.  And finally, make sure the lens on your phone or camera is clean.   

Due to the customized nature of all of the products we produce at Your Posh Pet, we cannot offer returns or exchanges. Your artwork is carefully designed by our artists and is fully personalized for you and your pet.